Isabel Murtough & Co is committed to looking after your personal data. We want you to understand how we are using your data, and the legal basis for its use.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

privacy

The data we collect is anonymous and is used for improving our website’s function, usability and relevance to users.

When you make a valuation enquiry with us:

We collect your name; some contact details and the details regarding the item you wish to be valued, usually including a photograph. We collect this information so we can make an accurate valuation and contact you regarding this valuation and any offers we may collect for you.

This information is stored and processed on our secure, online servers and on our secure office computers.

When you decide to sell an item through Isabel Murtough & Co:

Once you have agreed a sale through us we collect some information in order to draw up a brokerage contract and issue the buyer with an invoice on your behalf.

Sensitive information provided as part of a sale is stored securely on our servers. A physical copy of your contract is stored in our secure office as per our contract terms.

If you sign up to our newsletter, or other marketing:

When you sign up to receive our newsletter we collect some information such as name and email address in order to provide you with our newsletter, guide and other information relevant to your enquiry. We do not and will not sell, rent or trade your personal information. Your data is stored on the server of our email provider in compliance with current EU laws.

We may also provide you with marketing based on legitimate interest where you have used our services in the past and we think other services provided by Isabel Murtough & Co. may be of interest to you.

You have the right to opt-out of our direct marketing. You can contact us if you would like to update your marketing preferences or stop receiving marketing content from us by emailing valuations@isabelmurtough.com

Who we share your data with:

When you make an initial enquiry with Isabel Murtough & Co we share the images you supply with our contacts in order to obtain accurate offers for your items. No personal information is shared outside Isabel Murtough & Co.

When you buy or sell something through Isabel Murtough & Co, we share only the information necessary to complete that sale, as per your contract. Any data shared in order to complete the sale is done so only with parties who have agreed to handle your data as per European GDPR rules.

When you use our website we use pixels to share some data with third party apps (such as Google or Meta) to improve your customer experience and the service we provide to you.

How long do we keep your data?

We retain your personal information as long as it is necessary for the uses set out in this privacy policy and/or your contract, and to meet legal and regulatory requirements covered in your contract.

If data is needed for analytical or other legitimate business purposes, such as tax, legal or regulatory purposes, we will take appropriate measures to anonymise this data.

The information collected for marketing purposes will be kept until you notify us that you no longer wish to receive our marketing material.

What are your rights regarding your data?

Please let us know if you think your information is incorrect or is now out of date. You can contact us to request to see your information and have it corrected or deleted, or if you wish to raise a complaint on how we have handled your personal data.

For detailed information on how to protect your information please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses and will show you how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

This policy was last updated on 28th January 2023